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10 Ways to Tackle Medicare OEP 2019

December 3, 2018 Marissa Feigen Health Insurance, Process Management

It’s nearly December and Medicare Annual Enrollment Period will soon be coming to an end, but for those looking to kick back their feet and breathe a sigh of relief, […]

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Competing with Supplemental Service Innovation

December 3, 2018 Marissa Feigen Consumer Engagement, Health Insurance

While Medicare Advantage (MA) plans have long offered extra benefits, including dental, vision and hearing coverage, CMS released new guidance in April of this year that dramatically expanded the scope […]

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Leveraging the Expansion of Supplemental Benefits

July 26, 2018 Marissa Feigen Consumer Engagement, Health Insurance

The 2019 Final Call Letter brought significant new changes to Medicare Advantage (MA) benefits in 2019, including the elimination of the meaningful difference requirements and benefit uniformity flexibility, as well […]

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Composing a Compliant 2019 ANOC/EOC

July 26, 2018 Marissa Feigen Compliance & Reporting, Health Insurance

The Model Documents released by CMS each year offer instructional guidance and standardized document templates for the member materials that must be distributed each fall by Medicare Advantage, Medicare Advantage Prescription Drug, […]

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Payers Tackle Social Determinants of Health Head-On

May 30, 2018 Marissa Feigen Consumer Engagement, Health Insurance

A recent survey from Change Healthcare found that 80% of payers are currently incorporating interventions around the social determinants of health into their population health management initiatives. In fact, in […]

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Putting Healthcare into the Consumers’ Hands

May 30, 2018 Mackenzie Caporale No comments yet Health Insurance, Omnichannel Innovation

As smartphone adoption grows, health plans are looking to leverage mobile apps to give members simplified access to the information they need to understand and maximize their benefits. Traditionally, members […]

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CMS Decreases Regulatory Burden to Increase Innovation

April 30, 2018 Marissa Feigen No comments yet Compliance & Reporting, Health Insurance

“Regulations do have their role. They’re very important to assuring patient safety and quality and for program integrity, but there’s a fine line between being helpful and being a hindrance,” […]

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Winning AEP 2018 Direct Mail Tactics

April 30, 2018 Lyndi Szabo No comments yet Consumer Engagement, Health Insurance

Each year, Medicare healthcare providers struggle to create AEP marketing pieces that drive new member acquisition. Like any industry, the marketing landscape and audience are constantly changing. Seniors today are […]

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Three Icons Look to Transform Healthcare

March 6, 2018 Marissa Feigen No comments yet Health Insurance, Omnichannel Innovation

We’ve seen Amazon transform retail through their ability to remove the layers of the standard business model and redefine how consumers shop for, pay for, order and receive products. Now, […]

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CMS Intensifies Provider Directory Penalties: 2019 Draft Call Letter

March 6, 2018 Marissa Feigen No comments yet Compliance & Reporting, Health Insurance

The Centers for Medicare and Medicaid Services (CMS) requires plans to monitor and conduct regular updates of their provider network data, including updating providers’ ability to accept new patients, as […]

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