Cierant Issues Notice of Data Incident

May/June 2025 – Cierant Corporation was impacted by the vulnerability to third-party transfer tool VLTrader. Cierant detected this vulnerability on December 10, 2024. Cierant promptly began an investigation with assistance from an industry-leading cybersecurity team. The investigation determined that an unauthorized actor exploited the third-party vulnerability to gain limited access to Cierant systems that may have compromised personal or health data. This personal data was processed by Cierant on behalf of third-party health plans – Cierant notified and then worked with these health plans to identify and notify potentially affected individuals.

The types of personal information that may been involved vary by person and can include the following: name, address, date of birth, treatment-related dates, a generic description of services received, provider name, medical record number, health plan beneficiary number, claims number, and/or plan member account number, premium information.  There is no indication that this information has been or will be misused at this time. The protection, privacy, and proper use of personal data is a top priority for Cierant.

Notification letters have been mailed to potentially affected individuals that include additional information about what occurred, outline the information that could have been compromised, offer services, and provide a toll-free number that individuals can call to learn more about the incident. The dedicated hotline can be reached at 877-841-3066, and is available Monday through Friday from 9:00 AM to 9:00 PM EST.

We encourage potentially impacted individuals to review the additional information located below.

Steps Individuals Can Take to Protect Personal Information

Monitoring: You should always remain vigilant and monitor your accounts for incidents of fraud and identity theft by reviewing credit card account statements and monitoring your credit report for suspicious or unusual activity. You can report suspicious activity to financial institutions or law enforcement.

Fraud Alert: You can place fraud alerts with the three major credit bureaus by phone and online as set forth below with Equifax, TransUnion, or Experian. A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts.  For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. Initial fraud alerts last for one year. Victims of identity theft can get an extended fraud alert for seven years.

Credit Report: Consumers are also entitled to one free credit report annually from each of the three credit reporting bureaus. To order your free credit report: visit www.annualcreditreport.com; call, toll-free, 1-877-322-8228; or mail a completed Annual Credit Report Request Form (available at https://www.consumer.ftc.gov/articles/0155-free-credit-reports) to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281.

Security Freeze: You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information may need to be included when requesting a security freeze: (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current and addresses for the past five years; (5) proof of address; (6) Social Security Card, pay stub, or W2; or (7) government-issued identification card. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. It is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer reporting agencies:

Experian	Equifax	TransUnion
1-888-397-3742	1-800-349-9960	1-888-909-8872
www.experian.com/help/	www.equifax.com/personal/credit-report-services/	www.transunion.com/credit-help
Fraud Alert P.O. Box 9554 Allen, TX 75013	Fraud Alert P.O. Box 105069 Atlanta, GA 30348-5069	Fraud Alert P.O. Box 2000 Chester, PA 19016
Credit Freeze P.O. Box 9554, Allen, TX 75013	Credit Freeze P.O. Box 105788 Atlanta, GA 30348-5788	Credit Freeze P.O. Box 160, Woodlyn, PA 19094

Federal Trade Commission: More information can be obtained by contacting the Federal Trade Commission Consumer Response Center, 600 Pennsylvania Ave, NW Washington, DC 20580 1-877-IDTHEFT (438-4338) www.ftc.gov/idtheft