With over 30 years of experience in health insurance customer communications management, Cierant Corporation understands better than anyone that with tight material due dates, ever-changing regulations and reimbursement cutbacks, finding room for communications program innovation can seem near-impossible! That’s why we created CommONE. CommONE CCM Suite integrates Cierant’s diverse array of workflow automation tools, cross-media output technologies and production management services into one incredibly versatile suite that provides insurers with all the services and solutions they need to transform the way they compose, produce, distribute and manage their communications.
Whether your objective is to reduce production costs, streamline operations, increase engagement or integrate digital media —CommONE carries the technologies and strategies to achieve your communications program goals!
CommONE™ CCM Suite Solutions:
Employ our professional services to evaluate current communications management processes, identify cost saving and streamlining opportunities, and implement custom solutions that maximize cost and efficiency across the complete supply chain. Our custom program implementations come with lifecyle application, production and process management support, as well as full access to our expert compliance, mail optimization and IT advisers for reliable guidance at every decision point.
Support your entire sales cycle with CommONE’s on-demand pre- and post-sale material ordering portals. From dynamic Summary of Benefits templating, pre-sale kit building to benefit brochure customization and bulk directory order placement, the CommONE portals can support a broad array of pre- and post-enrollment activity. Whether you choose to integrate your inventory warehouse, our print-on-demand services, electronic distribution, or all of the above, our ordering storefronts make sales processes automated and easy.
Gain exceptional transparency into all of your active production and distribution work streams with CommONE: Analyze reporting dashboard, a real-time reporting system with panels that display live inventory, production and mailing compliance data across pre-sale and post-sale products. Serving as a central intelligence base, internal teams can rely upon the system to ensure daily output accuracy and on-time delivery.
Streamline the creation of personalized, 1-to-1 pre-sale marketing and agent collateral with our world-class variable composition engine that integrates your data and segmentation rules to created create targeted pieces that speaks to consumers’ unique healthcare product interests while enhancing the accuracy of compliance materials through seamless variable data embedment governed by your content requirements.
Distribute fully personalized communications to members’ channel of choice on-demand. With the ability to send content via email, mobile, personalized landing page, link to member portal or campaign microsite, our preference-driven approach can help you reduce the cost of print while exceeding digital engagement demands.
See How You Can:
- Improve distribution compliance oversight
- Automate and accelerate sales/broker initiatives
- Deliver one-to-one personalized engagement
- Distribute content based on media preference
- Reduce operational costs and enhance efficiency