Cierant is a DYNAMIC, growing marketing software and services company. We have a strong team dedicated to creativity, project success and long-term growth. We are looking for individuals prepared to dive in to piles of work and take on big challenges with an eye on short-term delivery and long-term learning and advancement.
These simple statements are the heart of Cierant. The fact is, we work in an era of unprecedented change, and Cierant is a respected agent of change at each of our customer accounts. We draw upon each other’s energy and self-confidence to navigate through the turbulent phases in technology adoption to help clients develop mainstream solutions that create sustainable advantage. That takes heart… and creates opportunities for rapid growth!
All Cierant Employees’ support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment to our community, accountability and ownership.
Great people deserve a great place to work. We’re passionate about working hard, but having fun along the way. At Cierant, we have a laid back, down-to-earth, non-corporate vibe. We are a small team of fun, smart, interesting, idealistic people.
To sustain our growth, we are always looking for business-savvy professionals who can provide:
This job is for work at our DANBURY, CT offices. Please do not apply if you are not within commuting distance of our office or are not planning to relocate to this region.
Cierant Corporation is looking for a motivated and energetic Client Services Associate who has a good blend of customer service and project management experience that will allow him/her to handle their own client assignments. Ideal candidates will be highly detail oriented, passionate about his/her work, have strong analytic and problem solving skills, a desire to work both with client’s and as part of a highly collaborative team.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
The CSA’s principal responsibility is to service the needs of the client. As a company, we pride ourselves in our ability to put our client’s first and to be flexible in order to meet their needs. The CSA will work closely with their clients to gather project requirements, document project scope and workflow, obtain client sign off, and overall maintenance of the account. This position does require some travel, generally within the greater Northeast, but could expand, depending on client base. He/She will also coordinate with our internal Production, Development and Creative teams, in tangent, to ensure all projects are aligned with customer requirements, as well as done on time and within budget.
Experience working directly with clients and/or customer service
Prior Experience in account management in an advertising or direct mail agency
Solid understanding of basic project management processes
Microsoft Office proficiency; particularly Excel
Familiarity with websites, ecommerce, mobile, etc.
Can conform to shifting priorities, demands and timelines
Thinks for themselves and finds solutions
Client- and team-centric
An eye for detail
Excellent troubleshooting skills
Persuasive, encouraging, and motivating
Strong written and oral communication skills
A passion for learning
Some print production and fulfillment experience
Knowledge of Project Management programs such as Smarthsheet, JIRA
Experience creating highly visual workflow diagrams
Understanding of website design, UI/UX concepts, SEO, email, etc.
WHY WORK FOR US?
#1 Reason – we are a fun group
#2 Reason – we love what we do
#3 Reason – Great benefits: Medical/Dental/Flex Spending/Life/STD/LTD/401k plan with match/Vacation time and much more.
EDUCATION & EXPERIENCE MINIMUM REQUIREMENTS
4 year degree in a related field
Minimum of 3-5 years post education experience
Cierant is an Equal Opportunity Employer
No calls or agencies please. Cierant will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Please submit resumes including salary requirements to:
Cierant is an Equal Opportunity Employer